Business supply.
Clearly agreed.

1. Seller and business customers

These proposed terms concern the supply of professional LED lighting and related services under the name LED Light Solutions / Ledlightsolutions.eu, a trading name associated with Global Squash, Netherlands (the “Seller”). The exact registered contracting party and business particulars must be completed in the Legal notice and on each quotation before these terms are adopted.

The intended customer is a business, public authority or other organisation acting for professional purposes (the “Customer”). The person placing an order must have authority to bind that organisation. We may request proportionate information to verify its identity, destination and intended use. Direct consumer checkout is not available. Describing someone as a business customer does not remove rights that mandatory law gives them.

2. When an agreement is made

The website, project brief, downloads and automated messages are invitations to discuss a project. They are not an offer capable of acceptance, a stock reservation or an order confirmation. Submitting an enquiry does not create a purchase obligation.

A contract is formed when the Customer accepts a written quotation within its stated validity period and the Seller issues written order acceptance. The accepted documents must identify the parties, goods or services, quantities, specifications, price, currency, taxes, payment arrangement, destination and delivery scope. Email can provide written confirmation. Obvious errors must be corrected and agreed before acceptance; confirmed orders are not subject to unilateral price or specification changes.

The applicable version of the final terms must be supplied in a form the Customer can save before the contract is concluded. Publication on this website alone is not acceptance of these draft terms. A later website update does not retrospectively change an existing contract.

3. Contract documents and changes

Mandatory law takes priority. Subject to it, individually negotiated written provisions prevail over the accepted quotation and specifications, which prevail over the final general terms. Purchase conditions supplied by the Customer must be addressed expressly before order acceptance; merely referring to competing terms should not be treated as resolving a conflict.

Changes, additions, substitutions and phased deliveries require written agreement about any effect on price, timing, compatibility and services. The Seller will not substitute a materially different product without the Customer’s approval.

4. Product selection and project information

The Customer supplies accurate information about the site, intended use, dimensions, mounting positions, existing installation, operating conditions and destination requirements. The Seller confirms the agreed product variant and relevant documentation. Illustrations, sector images and general product-family descriptions are not evidence that a particular fitting meets a project specification.

Voltage, frequency, controls, emergency operation, protection ratings, environmental conditions, mounting and any sector-specific requirements must be checked for the actual installation. A CE marking is not a promise that every non-EU market accepts the product or that a particular lighting design complies with local rules. Each party retains the regulatory obligations attached to its actual role; these terms do not transfer the Seller’s non-transferable obligations to the Customer.

5. Prices, taxes and payment

The quotation states its currency, validity, product and service prices, and whether freight, packaging, insurance, installation and taxes are included. Unless expressly stated otherwise, business prices exclude VAT and destination import charges. A VAT number or foreign delivery address does not by itself establish tax exemption; the required evidence and actual supply route must be checked.

Payment amounts, milestones and due dates are set out in the accepted quotation. No credit facility or deferred payment is created by an enquiry. Where an advance payment is agreed, the relevant procurement or dispatch starts after cleared funds and required technical approvals are received. Payments are made to the verified account stated on the Seller’s invoice; an unexpected change should be checked through the established contact channel.

For overdue undisputed payments, the Seller may seek applicable statutory interest and reasonable recoverable collection costs, subject to required notices and mandatory law. Proportionate suspension may follow written notice and a reasonable opportunity to remedy the breach. A genuinely disputed amount should be raised promptly; undisputed amounts remain payable.

6. Delivery, risk and ownership

The order confirmation identifies the delivery location, the agreed allocation of transport costs and risk, unloading, insurance and customs responsibilities. If an Incoterms® rule is used, the confirmation must state the exact rule, named place or point and edition, for example “Incoterms® 2020”. No default EXW, FCA, DAP or DDP rule is imposed by this draft. Incoterms do not by themselves settle payment, ownership or warranty.

Quoted lead times are estimates unless a binding deadline is expressly agreed. The Seller will communicate a material delay and its expected effect. A missed estimate does not eliminate the Customer’s legal remedies. If an essential agreed deadline cannot be met, or performance remains overdue after an appropriate notice, the parties’ termination and refund rights follow the contract and applicable law.

Risk passes at the point agreed in the order. To the extent legally effective in the destination country, ownership of identifiable supplied goods remains with the Seller until the agreed price for those goods is paid. This does not authorise entry to premises or recovery without a lawful process. Local formalities and the effect of installation must be checked before relying on retention of title.

7. International destinations and compliance

Worldwide enquiries are welcome; supply to a particular country, end user or project remains subject to feasibility, product requirements, export controls, sanctions and lawful payment and transport routes. The parties will identify the importer of record and responsibility for licences, duties, local taxes, customs clearance and destination documentation before confirming an order.

The Customer must disclose the intended destination and relevant end use accurately and must not divert products in breach of applicable restrictions. The Seller may decline an unaccepted order or suspend affected performance where it would be unlawful, explaining the reason where permitted. Any lawful balance due or refund for an unperformed part will be resolved under the contract and applicable law. A compliance issue is not a blanket right to retain all payments.

8. Advice, lighting plans and installation

Advice and planning are delivered with reasonable professional care within the agreed scope. Calculations depend on the stated inputs, assumptions and manufacturer data. A general recommendation is not a site survey, electrical design, structural assessment or guarantee of a specific saving unless that deliverable is expressly included. Changes to the site or inputs may require a revised plan.

Installation, commissioning, permits, access equipment, disposal and electrical work are included only where expressly agreed. Suitably qualified local professionals must perform work requiring those qualifications. The order must clarify whether an installer contracts directly with the Customer or acts as the Seller’s subcontractor. Referring to an independent installer does not remove responsibility for services the Seller has itself contracted to provide.

9. Inspection and notification

The Customer should inspect deliveries as soon as reasonably practicable, record visible packaging damage with the carrier where possible, and report shortages, transit damage or incorrect items promptly. Keep packaging, labels, photographs and the delivery reference available. A hidden defect should be reported without undue delay after discovery, with a description of the symptoms and use conditions.

Prompt reporting helps investigate and preserve carrier claims. This draft does not impose an automatic 24- or 48-hour forfeiture of all rights. Signing a delivery note does not by itself waive rights concerning a defect that could not reasonably be detected on receipt. Do not energise equipment that appears unsafe.

10. Conformity, warranty and remedies

Supplied goods must meet the agreed specifications and applicable legal obligations. Any additional commercial or manufacturer warranty must be identified for the exact model before order acceptance, including its provider, duration, operating limits, remedies and claim procedure. There is no website-wide five-year or other fixed warranty promise.

The Customer may contact the Seller about a problem with the Seller’s supply; a manufacturer warranty does not automatically replace those contractual rights. The Seller will assess the concern and arrange an appropriate remedy under the agreement and applicable law, which may include repair, replacement, price reduction or refund. The remedy and reasonable costs must reflect the nature and cause of the problem.

Damage caused by incorrect installation, unauthorised modification, unsuitable supply voltage or use outside agreed conditions may fall outside a commercial warranty to the extent it caused the failure. This is not a blanket exclusion for unrelated defects. Removal, access equipment, reinstallation, travel and third-party work must be addressed in the order or claim assessment; this page promises neither automatic reimbursement nor automatic exclusion.

11. Cancellation and returns

There is no voluntary change-of-mind return promise for business orders unless agreed. A cancellation or return request must be discussed before goods are sent back. Any agreed charge must reflect the circumstances and reasonable, documented, non-recoverable costs, taking account of work avoided and any resale value. This draft sets no automatic restocking percentage.

Custom-made, specially procured or configured goods may not be eligible for a voluntary return. That does not extinguish rights concerning defective or incorrectly supplied goods. Any mandatory cancellation or other rights remain intact. The Delivery, returns & warranty page explains what to include in a support request.

12. Responsibility and liability

Each party is responsible under applicable law for its own breach and for persons for whom it is legally responsible. A party claiming loss must take reasonable steps to limit avoidable damage and give the other party a reasonable opportunity to investigate and remedy a problem where appropriate.

No blanket exclusion of liability is created by this draft. Any proposed commercial liability cap or exclusion of specified consequential losses must be clearly negotiated and recorded before order acceptance, checked against insurance and applicable law. No clause may exclude liability that cannot lawfully be excluded, including applicable product-liability duties, or limit data-subject rights. The Seller does not disclaim responsibility for its own fraud or deliberate misconduct.

13. Disruption, suspension and termination

A party affected by an event beyond its reasonable control must notify the other promptly, describe the likely impact and take reasonable steps to limit it. Relief applies only to the performance actually prevented and only where the event legally qualifies. A price rise or supplier delay is not automatically force majeure.

The parties will discuss a revised timetable or reasonable alternative. If performance becomes unlawful, impossible or unreasonably prolonged, either party may seek termination of the affected part as permitted by law. Payment for properly completed performance and the treatment of advance payments for unperformed work must be settled fairly. For a remediable material breach, written notice and a reasonable cure opportunity are required where applicable.

14. Plans, confidentiality and personal data

Each party retains its pre-existing intellectual property. Once the agreed fees are paid, the Customer may use project-specific deliverables for the agreed project, including sharing them with its professional advisers and installers for that purpose. Reuse for other projects or resale requires any additional permission specified in the agreement. Third-party materials remain subject to their own rights.

The parties should protect information reasonably understood to be confidential and disclose it only to those who need it for the project or as required by law. Do not send sensitive documents through the general enquiry form; agree an appropriate exchange method first. Personal information is addressed in the Privacy notice.

15. Complaints, law and disputes

Send a complaint with the order reference and requested resolution to info@ledlightsolutions.online. The parties should first try to resolve it through their named contacts. This does not prevent urgent protective measures or suspend a legal deadline.

The proposed position for the final B2B terms is Dutch law, with the United Nations Convention on Contracts for the International Sale of Goods (CISG) expressly excluded, and disputes submitted to the competent Dutch court, subject to overriding mandatory law and any valid, individually negotiated jurisdiction agreement. This proposed choice requires confirmation with the registered seller and relevant destination markets before adoption; this review page is not itself a jurisdiction agreement.

16. Invalid provisions and document version

If a provision is invalid, the remaining agreement continues so far as legally possible; any replacement must respect the original lawful purpose and mandatory rights. A failure to enforce a provision once is not a general waiver. The agreed language and dated terms should be retained with each order. Any translated version must identify which agreed text governs, subject to mandatory local language requirements.