From dispatch
to aftercare.

1. Delivery by destination

We consider professional lighting projects worldwide. An enquiry is not a guarantee that a particular product can be supplied to every market. Before accepting an order, the destination, end use, product documentation, transport route and applicable restrictions need to be checked. There is no automatic online checkout or live stock promise in this review version.

2. What your quotation should confirm

• The legal buyer and seller, exact product codes, quantities and approved specifications.
• Currency, price, VAT treatment, freight, packaging, insurance and any additional services.
• The full delivery address, receiving contact, opening hours, unloading arrangements and access restrictions.
• Estimated lead time, any expressly agreed deadline and whether split deliveries are acceptable.
• The delivery rule and named place, risk-transfer point, customs responsibilities and importer of record.
• The applicable warranty documents and arrangements for installation, commissioning and waste disposal.

Incoterms® 2020 may be used where expressly agreed. A term such as DAP or DDP must be matched to the named destination and the parties’ actual capabilities. We do not assume that every quotation includes import clearance, duties or delivery after unloading. These points must be written down before payment.

3. Customs, taxes and local requirements

The order sets out who arranges export and import formalities and bears the related costs. The responsible party supplies accurate customs information and obtains required permits. Import VAT, duties, local handling or storage charges may arise; no universal landed-cost or tax-free promise is made.

Equipment suitability must be checked for the local electrical supply, installation rules and intended use. Responsibilities for product registration, packaging and electrical-waste schemes depend on the destination and each party’s role. The allocation of work in a contract does not remove statutory obligations that remain with a seller, manufacturer or importer.

4. When the shipment arrives

Arrange a suitable person and any agreed unloading equipment to receive the shipment. Check the parcel or pallet count, labels and visible condition. If there is visible damage, record it on the delivery record where possible, photograph the packaging before unpacking, and keep the packaging available.

Email us promptly if goods are damaged, incomplete or different from the agreed order. A problem discovered later should be reported promptly after discovery. Do not install or use an item that may be unsafe. Reporting quickly assists investigation; it does not create a blanket short deadline that removes all defect rights.

5. Requesting support or reporting a defect

Contact info@ledlightsolutions.online with the subject “Delivery / warranty support” and, where available:

• Your organisation, contact details and order or invoice reference.
• Product code, quantity affected, serial or batch number and delivery date.
• A clear description of the issue and when it first occurred.
• Photographs of the item, packaging and label, plus relevant installation and operating details.
• Whether the item is installed and whether there is an immediate safety concern.

Send only information needed for the assessment. Remove unrelated personal details from images. We may request further evidence or a safe inspection. Do not undertake charged repairs, destructive testing or return transport on our account without agreement, except where urgent action or mandatory law requires otherwise.

6. Return authorisation and transport

Ask for a return reference and the correct return destination before shipping. The business address is not automatically a warehouse or return centre. Use suitable protective packaging, include the reference and keep proof of shipment. For international returns, agree the customs description and paperwork to avoid unnecessary repeat import charges.

For an accepted voluntary return, its condition requirements, transport responsibility, any justified charge and refund calculation are agreed in writing. For defective or incorrectly supplied goods, responsibility for reasonable return and remedy costs follows the applicable contract and law. A return procedure must not be used to prevent a valid claim.

7. Warranty, remedies and refunds

Warranty coverage is confirmed for the exact product and order. There is no universal warranty duration, free-return promise or automatic installation-cost exclusion. Manufacturer support may form part of the assessment, but it does not automatically replace our responsibility for our own supply.

After assessment, the available remedy may be repair, replacement, a price adjustment or a refund, depending on the agreement and applicable law. We will confirm the proposed remedy, relevant logistics and expected timing. If a refund is due, its amount, basis and payment arrangements will be confirmed without prejudice to any mandatory deadline. A valid defect claim is different from a discretionary change-of-mind return.

8. Installation and end of life

Use qualified professionals and the current manufacturer instructions. Retain the specification, commissioning information and maintenance records. Any installation or removal service, access equipment, recycling or take-back arrangement must be agreed for the project. Electrical equipment and packaging must be handled through the applicable local waste route; a generic worldwide collection service is not included by this website.

Read this page alongside the draft B2B Terms & Conditions. For an actual order, the accepted order documents and mandatory law determine the parties’ rights.